Popular
Virus & Malware Removal
Infections removed and the entry point closed.
Solves
Pop-ups and adverts appear constantly
$1,999
1 to 2 days
Virus & SecuritySame day intake
Ransomware Response
Urgent help when files are encrypted and held to ransom.
Starting from
$4,499
Fixed price · paid in full at purchase
- Timeline
- Same day intake
- Category
- Virus & Security
- Deliverables
- 4 items
- Technologies
- Incident response, Backup recovery
Overview
What this service delivers
If your files have been encrypted and a payment is being demanded, do not pay before speaking to someone. We isolate the infection to stop it spreading to backups and other devices, identify the variant, check whether a legitimate free decryption tool exists, and recover from backups where possible.
Business problems this solves
Files renamed and unopenable
A ransom note demanding payment
The infection is spreading across devices
You do not know whether backups are safe
What is included
- Immediate isolation to prevent spread
- Variant identification
- Check for legitimate free decryption tools
- Backup integrity assessment
- Recovery from clean backups
- Written incident report
Deliverables you receive
Contained infection
Recovered data where possible
Incident report
Hardening recommendations
Security considerations
- We never advise paying a ransom before exhausting recovery options
- Handled confidentially
Frequently asked
How much will it cost?
You get a firm price before any work begins, and it does not change afterwards. Our programmes run from $999 to $9,999 and every price is published on the pricing page — anything above $5,000 carries a written justification setting out exactly what the money covers. The initial check is always free, and we will tell you plainly if a cheaper option would serve you better.
Will I lose my photos or files?
No. We back up before we work on anything, we never browse your personal files, and nothing is deleted without your explicit written permission. If a device arrives already failing, we image it before attempting any repair so the data is protected first.
Do you come to my home?
Yes. On-site work is included in every programme — the Home Visit Support programme from $1,499 covers a full day across your whole list, and the larger installation programmes include several days on site. Some work, such as screen replacement, data recovery and console repair, needs workshop equipment, so those devices come to us and we collect and return them.
What if you cannot fix it?
You do not pay for a repair that did not happen. Diagnosis is free, data recovery is strictly no recovery, no fee, and if a repair is not economically sensible we will tell you plainly rather than take your money. We would rather lose one job than a household that trusts us.
How long do repairs take?
Most phone screens and batteries are done the same day, often within two hours. Laptop work is typically one to three days. Data recovery runs from two days to two weeks depending on the damage. We give you a realistic estimate upfront and telephone you if anything changes.
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Client feedback
What clients say
“We had been meaning to do this for fifteen years, assuming it would cost a fortune. The price was agreed before they started and did not change by a cent. Seeing my mother’s wedding photograph repaired reduced me to tears.”
Margaret H.
Retired teacher · Montclair, NJ
Photos & MemoriesComplete Photo Rescue
“I signed up in September mainly because my mother insisted. When the tea went everywhere I genuinely thought my degree was over. Everything was back on a loan laptop within two hours.”
Jordan T.
University student · Newark, NJ
StudentsStudent Care Plan
“My own children had tried twice and we all ended up cross with each other. The young man who came here never once made me feel slow. I telephone my grandchildren every Sunday now, and I do it myself.”
Eleanor P.
Retired, 84 · Hoboken, NJ
Older AdultsSenior Technology Starter
Next step
Ready to discuss ransomware response?
Start with a complimentary discovery call. We will map the objective, outline an approach, give you an indicative budget range, and tell you honestly whether Stravix is the right partner for the work.